Refereed Book Chapters (not previously published, original works)

Turel, O. and Serenko, A. (2010)  Mobile Telephony as a Universal Service. In Encyclopedia of E-Business Development and Management in the Global Economy (Ed., Lee, I.) Idea Group Publishing, Hershey, PA, USA, pp. 854-860 (Chapter 85).

Turel, O. and Yuan, Y. (2010)  Online Dispute Resolution Services: Justice, Concepts, and Challenges. In Handbook of Group Decision and Negotiation (Eds., Kilgour, M. and Colin, E.) Springer, The Netherlands.

Turel, O. and Serenko, A. (2007)  Mobile portals. In Encyclopedia of Portal Technology and Applications, Volume II  (Ed., Tatnall, A.) Idea Group Publishing, Hershey, PA, USA.

Serenko, A. and Turel, O. (2007)  Mobile portals as innovations. In Encyclopedia of Portal Technology and Applications, Volume II  (Ed., Tatnall, A.) Idea Group Publishing, Hershey, PA, USA.

Willis, R., Serenko, A., Turel, O. (2007) Contractual obligations between mobile service providers and users. In Encyclopedia of Mobile Computing & Commerce (Ed. Taniar, D.), Idea Group Publishing, Hershey, PA, USA, pp. 143-148.

Refereed Book Chapters (previously published, modified from/ to journal publications)

Wong, J., Dow, K., Turel, O. and Serenko, A. (2007) User Satisfaction with E-Collaborative Systems. In E-Collaboration in Modern Organizations: Initiating and Managing Distributed Projects (Advances in e-Collaboration Series: Volume 2) (Ed. Kock, N.), Idea Group Publishing, Hershey, PA, USA.

Turel, O. and Serenko, A. (2008)  Mobile portals (Chapter 1.15). In Mobile Computing: Concepts, Methodologies, Tools, and Applications  (Ed., Tatnall, A.) Idea Group Publishing, Hershey, PA, USA.

Serenko, A. and Turel, O. (2008)  Mobile portals as innovations (Chapter 1.16). In Mobile Computing: Concepts, Methodologies, Tools, and Applications  (Ed., Tatnall, A.) Idea Group Publishing, Hershey, PA, USA.

Ruhi, U. and Turel, O. (2005). Enabling the glass pipeline: The infusion of mobile technology applications in supply chain management. In Global Integrated Supply Chain Systems (Eds., Lan, Y.-C. and Unhelkar, B.) IRM Press, Idea Group Publishing, Hershey, PA, USA, pp. 291-309.

Book Chapters